Telangana - Sharp decline in power supply complaints, says TGSPDCL
"The electricity control room (ECR) 1912 call centre received 5,83,672 complaints from january to june 2023; in comparison, over the same period in 2024, the number of complaints decreased by 31.82 percent, or 3,97,934. Comparably, within the same time period, complaints on social media decreased by 60.96 percent, from 35,949 to 14,035 "Farooqui stated.
The managing director of TGSPDCL revealed during a review meeting at the corporate office that the firm is going to upgrade its 1912 call centre ECR and fuse of call (FOC) system.
Up to 213 FOC offices now have GPS-enabled cars so they can respond quickly to any issues with the power supply. According to Farooqui, "this makes it possible for staff to get to the customer's location quickly and resolve the issue."
According to him, the firm has implemented an integrated dashboard that offers real-time data on a number of operational factors, including supply complaints, billing complaints, breakdown information, feeder information, and collection information.