Getting a gas cylinder with less gas than you paid for can be frustrating—but don’t panic. Here’s a step-by-step guide to handle the situation safely and efficiently.

1. Check the Cylinder Weight Immediately

The first step is to verify the cylinder’s weight:

Look for the printed tare weight (empty cylinder weight) on the cylinder.

Use a weighing scale if possible to check the total weight.

Compare it with the standard full weight indicated by your LPG provider.

This helps you confirm if the cylinder is indeed underfilled.

2. Do Not Use the Cylinder Excessively

If you suspect the cylinder is underfilled:

Avoid using it for heavy cooking.

Do not attempt to refill it at local shops—it’s unsafe.

Safety should always come first while you sort out the issue.

3. Contact Your LPG Distributor Immediately

The fastest way to resolve the problem is to inform your official LPG distributor:

Call the customer care number provided by your LPG provider.

Share the cylinder number, delivery details, and your complaint.

Request either a replacement or adjustment for the underfilled cylinder.

Most distributors respond quickly to such complaints.

4. Document the Cylinder Issue

Keep a record of the issue for reference:

Take a photo of the cylinder showing the weight and seal.

Note the date and time of delivery.

Save the delivery receipt or SMS notification.

This documentation can support your complaint if needed.

5. Report Online if Necessary

Many LPG providers have online portals or apps where you can:

Lodge a complaint about underfilled cylinders.

Track the status of your complaint in real-time.

Request prompt replacement without visiting the distributor.

6. Know Your Rights as a Consumer

Under indian consumer protection rules:

You are entitled to receive the correct quantity of LPG.

Providers must replace underfilled cylinders free of cost.

Repeated issues can be escalated to higher authorities or consumer forums.

7. Prevent Future Issues

To avoid underfilled cylinders in the future:

Prefer booking through official apps or customer care numbers.

Weigh the cylinder upon delivery if possible.

Choose distributors with a good track record for reliability.

✅ Final Tip: Stay Alert, Stay Safe

Receiving an underfilled LPG cylinder is inconvenient—but by acting quickly, documenting the issue, and contacting your distributor, you can get a replacement without hassle. Always prioritize safety and don’t compromise on quantity.

 

Disclaimer:

The views and opinions expressed in this article are those of the author and do not necessarily reflect the official policy or position of any agency, organization, employer, or company. All information provided is for general informational purposes only. While every effort has been made to ensure accuracy, we make no representations or warranties of any kind, express or implied, about the completeness, reliability, or suitability of the information contained herein. Readers are advised to verify facts and seek professional advice where necessary. Any reliance placed on such information is strictly at the reader’s own risk.