📞 1. One Number to Save Lives: 112 Is Here!Delhi has introduced
112 as a
single emergency helpline so that residents no longer need to remember separate numbers for police, fire, ambulance and other crisis services. This means one dial, one response — whether it’s a crime, medical emergency, or fire outbreak.
🚓 2. Goodbye Confusion — Old Numbers Are Being Phased OutPreviously, delhi had a maze of different helpline numbers — like
100 for police,
101 for fire,
108 for ambulances, and even others for women, children and utilities. Now all of these are being integrated into
112 to cut confusion and save precious time in emergencies.
📱 3. Emergency Support Beyond CallingYou don’t even have to speak to get help. The
112 system accepts distress signals via:
- Mobile app alerts
- Panic/emergency buttons
- SMS
- Online platforms
This is especially useful if someone is unable to speak during the emergency.
📍 4. Tech‑Powered Response with Auto‑LocationERSS 2.0 — the tech behind the new helpline — automatically detects where the caller is located as soon as a call or alert is received. This helps dispatch the nearest police, ambulance, or fire unit
without needing the caller to explain the address.
🖥️ 5. Real‑Time Monitoring for Faster ActionThe new system includes a modern
control room dashboard that shows where incidents occur, which emergency vehicle has been sent, and how soon it will arrive. This helps reduce delays and ensures better coordination.
⚙️ 6. Phased Rollout for Maximum ImpactThe switch to 112 isn’t happening overnight. Implementation will happen in phases:Integration of all current helplinesTechnical upgradesTraining call‑handlersAwareness campaigns and public outreach
This ensures the system works smoothly once fully launched.
📣 7. Spreading the Word: Awareness DriveTo make sure everyone in delhi knows about
112, the government is planning a major awareness push — including information displays in public areas like Metro stations, buses, and offices, plus mock drills to test readiness.
🚨 8. Aligned with National PolicyThe move comes after the
Ministry of home Affairs (MHA) declared
112 as India’s
national emergency number — and Delhi’s rollout follows this national standard to ensure consistency and efficiency across states.
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