Airtel refuses to return Rs 20 to customer..?

Sowmiya Sriram
Airtel refuses to return Rs 20 to customer..?

Court has been ordered to refund Rs. 1020 to the petitioner in the case of non-refund of Rs. 20 /. Hussain Sharif hails from the Thotakanelli area of   Karnataka. He is using an airtel SIM card. He has always been constantly recharging for 49 rupees. With the validity of his pack expiring last august 4, telecommunications services have been affected.
Thus, he has recharged the bag online for Rs 49 with Rs 20. The recharge was accepted and a balance of Rs. 14.95 was credited to his account. The message for this has also reached Sharif's number. However, his incoming and outgoing facilities have been restricted. Another message that came shortly after said that the recharge made for 20 rupees is not valid.
The stern sheriff called the airtel service center and reported the matter. However, they said that the service for his SIM card will be reactivated only if he recharges for 79 rupees. Following this, airtel has appealed to company representatives. However, he did not get a proper response from them and filed a case against airtel in the Chandinagar Consumer Court.
Sharif appeared on his behalf during the trial of the case. At the time, he had questioned how airtel had accepted the recharge when there was no plan for 20 rupees. airtel has not been notified of any inquiries throughout the five months since the case was filed, despite a notice being served on Airtel. Following this, the court judges examined the conversation between airtel and Sharif and confirmed that he had been recharged for 20 rupees.
In the absence of a Rs 20 recharge plan, airtel should have refunded the amount to the petitioner. But, airtel failed to do that. The court ruled that it was improper business to withhold Rs.20 from the customer and ordered them to pay Rs 1020rs as a fine.
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