The Telecom Regulatory Authority of india (TRAI) has announced major upgrades to its consumer service apps this year — offering more power to users to fight spam calls and register complaints about call quality.

📢 Why This Matters to Consumers

With millions of unsolicited calls and messages reported every year, telecom users in india have been demanding better complaint resolution tools. TRAI’s latest upgrades aim to make telecom grievance handling more transparent and user-friendly — especially for those in smaller towns and rural areas.

🛡️ What Is the DND App and What’s New?

📍 DND App Overview

The Do Not Disturb (DND) app is TRAI’s official platform for reporting:

• Spam calls
• Unsolicited commercial messages (UCC)
• Telemarketing harassment

Complaints filed through DND go directly to telecom operators for action.

🔔 New Appeal Feature

Until now, if a complaint was closed by a telecom operator but the user wasn’t satisfied with the outcome, there was no simple way to challenge it. TRAI will now introduce an appeal feature within the DND app itself — allowing users to:

• Escalate unresolved complaints
• Request review by higher authorities
• Seek corrective action if the operator’s response is unsatisfactory

TRAI Chairman Anil Kumar Lahoti said this mechanism will strengthen consumer rights, though he did not specify exactly when it will go live.

🌐 Multilingual Support and Accessibility

The revamped DND app will also offer multilingual support in several regional languages, helping users in remote or non-English speaking regions to register complaints easily and quickly.

📞 MyCall App: A New Tool for Call Quality Complaints

🚨 What Is MyCall?

The MyCall app is TRAI’s dedicated platform for consumers to report issues related to call quality, such as:

• Call drops
• Poor voice clarity
• Distortions or latency

This app collects user feedback and helps TRAI and service providers identify network quality issues across regions.

📅 Launch in march 2026

TRAI has announced that the refreshed MyCall app — redesigned to be more effective and user-friendly — is scheduled for launch in march 2026. Once released, users will be able to file call quality complaints directly through the app.

📊 Why These Upgrades Are Important

📈 Big Volume of Complaints

TRAI received over 31 lakh unsolicited communication complaints in 2025, and more than 17 lakh (more than half) were filed through the DND app. This highlights the importance and heavy usage of these tools by consumers.

☎️ Easier Reporting and Better Tracking

With features such as multilingual support, simplified steps for complaint registration, and now the ability to appeal, users will have more control and clarity in how their issues are handled.

🛠️ What Else TRAI Is Improving

In addition to the DND and MyCall apps:

• MySpeed App has also been updated to offer multilingual support and more detailed network testing, including 5g speed tests and measures of latency and packet loss.

These tools help consumers not only report problems but also measure and understand actual network performance across India.

🏁 Final Takeaway

TRAI’s upgrades reflect a stronger focus on consumer empowerment and ease of use in telecom grievance systems. By making complaint handling more transparent and accessible — especially with appeal options and new apps like MyCall — users are expected to have a better overall experience in managing spam and call quality issues.

 

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