📱 TRAI to Add Appeal Feature in the DND App

Kokila Chokkanathan
The Telecom Regulatory Authority of india (TRAI) is preparing a significant upgrade to its DND (Do Not Disturb) services app — a tool that lets users report and manage complaints about spam calls and messages directly with telecom operators. Already widely used for blocking unsolicited communications, the app will soon include a new “Appeal” feature.

🆙 What the Appeal Feature Means

  • Users will be able to escalate a complaint if they’re not satisfied with how a telecom operator handled it.
  • Instead of closing a spam report at the operator level, customers can now appeal to TRAI for further review and action.
  • The change is expected to give consumers greater control and assurance in how spam and telecom grievances are resolved.
This move follows complaints that some operators were dismissing cases by labeling numbers as “unregistered” or providing inadequate resolution. The appeal function aims to reduce such “wrong closures” and ensure stronger oversight.

📞 Revamped MyCall App to Launch in March

In addition to the DND app upgrade, TRAI is also set to release an updated version of the MyCall app — a platform where users can share feedback about call quality.

🎯 Key Features Expected in the New MyCall App

  • The revamped app is expected to be launched in march 2026.
  • It will allow users to file complaints about voice call quality directly with the regulator.
  • The upgrade aims to help TRAI collect crowdsourced data on issues such as dropped calls, voice clarity problems, network congestion, and other service quality concerns.
  • With strong reporting tools, the new MyCall app could be crucial in rewarding service quality improvements from telecom providers.
🌐 What These Changes Mean for Consumers

✔ Enhanced Consumer Protection

With the DND appeal route, users won’t be stuck with operator decisions — unresolved issues can now move up the chain for regulatory attention.

✔ Better service Quality Feedback

The updated MyCall app will streamline how customers report call problems. This data helps not only individuals but also TRAI monitor overall telecom performance.

✔ Multilingual Support & Easier Use

Both the DND and related apps are expected to offer multilingual interdata-faces and improved complaint workflows for users across India’s diverse language regions.

📌 Why This Matters Now

TRAI has been aggressively cracking down on spam and telecom complaints, even blacklisting millions of spam numbers after consumer reports via its apps. Reporting through official channels has helped regulators disconnect abusive numbers at the source rather than just blocking them locally on individual devices.

With these latest upgrades — appeals in DND and the new MyCall app launch — TRAI is pushing further to give telecom users more agency in protecting themselves from spam and poor service quality.

 

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